Synergy provides condominium developers with the best customer care services in the industry.

We integrate with your team working onsite directly with your luxury condominium buyers.

There are many reasons to partner with Synergy, first take a look at our active projects.

"Partnering with Synergy Customer Care on our condominium development at 1450 Franklin St in San Francisco was a great move. They helped us achieve all of our post-sale goals, keeping costs down & our condo buyers happy."

WE TAKE SERVICE TO A WHOLE NEW LEVEL...

5-star service including buyer orientations & walk-thrus, punch list inspections, ONE YEAR fiT & finish warranty, escalated issues reports, call center, AND 24-hr emergency SERVICES. 

       BUYER ORIENTATIONS & WALK-THRUS

Our team will schedule and conduct the buyer walk-thrus. THE buyer walk-thrus are the key to developing trust and laying the foundation for a lasting relationship. 

CONTRACTOR PUNCH LISTS

We conduct punch list inspections of each unit on behalf of the developer. We integrate with or recommend software that enables us to use a tablet to document and track inspections.

WARRANTY PROCESS MANAGEMENT

Synergy manages the developers One Year Fit and Finish Warranty process. We provide a project specific customer care center to receive all incoming homeowner email or phone service requests. We track all warranty service requests on the developers software platform.  

ESCALATED ISSUES

Our team will deliver a MONTHLY escalated issues report for each project to the developer. This report will contain the most urgent homeowner issues requiring immediate attention. any issues that could POTENTIALLY result in UNWANTED litigation WILL BE SENT TO DEVELOPER IMMEDIATELY.

24-HR EMERGENCY HOTLINE

We can also provide FOR AN ADDITIONAL FEE a 24/7 emergency hotline for your buyers for mission critical items such as PLUMBING, Heating & AC & ELECTRICAL. 

WE ARE EXPANDING...

Synergy Customer Care started with 1 building in Downtown Los Angeles in 2015, and now we have 13 active projects, serving developers in San Francisco, Los Angeles, and Scottsdale AZ.                 

Our growth is a testament to our proven process & dedication to our clients success.

We are ACTIVELY EXPANDING our locations served.

Contact us today for more info on partnering with Synergy Customer Care.